PimsTV frequently asked questions.
Answers to the essentials, from devices to getting started.
What kind of customer support can I expect?+
Support is available via WhatsApp for 16 hours daily. Ask the team about your device, setup or subscription.
How does the support and payment process work?+
Contact the support team on WhatsApp to discuss your subscription and ask for a secure payment link.
What devices can I use with PimsTV?+
Compatible devices include Smart TVs, Fire TV devices, Android boxes, phones, tablets and computers. Player availability varies by device.
What channels and content are offered?+
PimsTV lists international live channels, films and series. Availability and programming can change; ask support for the current catalogue.
What internet speed do I need?+
Allow at least 10 Mbps for HD and 25 Mbps for 4K. A wired connection can help provide a more consistent experience.
Do I need a VPN to use PimsTV in Europe?+
A VPN is optional. Your network and local availability can affect the experience.
Can I use my subscription while travelling?+
You can ask support about access while travelling. Availability may depend on your location, network and content rights.