Helpful information for a better viewing experience.
Check that your internet is working, restart your device and router, and test a wired connection where practical. Streaming quality depends on your network.
Update your app, confirm your login details and try another compatible player. If the issue persists, tell support your device, app and the steps you have tried.
Explore plans ↗Support is available via WhatsApp for 16 hours daily. Ask the team about your device, setup or subscription.
Contact the support team on WhatsApp to discuss your subscription and ask for a secure payment link.
Compatible devices include Smart TVs, Fire TV devices, Android boxes, phones, tablets and computers. Player availability varies by device.
PimsTV lists international live channels, films and series. Availability and programming can change; ask support for the current catalogue.
Allow at least 10 Mbps for HD and 25 Mbps for 4K. A wired connection can help provide a more consistent experience.
A VPN is optional. Your network and local availability can affect the experience.
You can ask support about access while travelling. Availability may depend on your location, network and content rights.